Summary
Design Build Surrey is committed to ensuring that our website is accessible to everyone, including people with disabilities. We strive to provide an inclusive online experience that meets the highest standards of accessibility.
This statement outlines our commitment, the measures we’ve taken, and how you can contact us if you encounter any accessibility issues.
Our commitment to accessibility
We are committed to making our website accessible in accordance with:
- Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA
- Equality Act 2010
- Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 (where applicable)
We believe that everyone should be able to access information about our services, browse our portfolio, and contact us with ease—regardless of ability or technology used.
Accessibility features
We have implemented the following features to improve accessibility:
Navigation and structure:
- Clear, consistent navigation throughout the site
- Logical heading structure (H2, H3, H4) for screen readers
- Skip-to-content links for keyboard users
- Descriptive page titles and link text
Visual design:
- High contrast between text and background colours
- Resizable text without loss of functionality
- Clear, readable fonts and appropriate font sizes
- Consistent layout and design across all pages
Multimedia:
- Alternative text (alt text) for all images
- Captions and transcripts for videos (where applicable)
- Audio descriptions for complex visual content (where applicable)
Forms and interaction:
- Clear labels and instructions for all form fields
- Error messages that are easy to understand and correct
- Keyboard-accessible forms and interactive elements
Technical standards:
- Semantic HTML markup
- ARIA (Accessible Rich Internet Applications) landmarks where appropriate
- Responsive design that works across devices and screen sizes
Known limitations
Despite our best efforts, some parts of our website may not yet be fully accessible. We are actively working to address the following known issues:
- Some older portfolio images may lack detailed alternative text
- Third-party embedded content (e.g., maps, videos) may not be fully accessible
- Some PDF documents may not be fully accessible to screen readers
We are committed to resolving these issues and improving accessibility across the site.
Assistive technologies
Our website is designed to be compatible with:
- Screen readers (e.g., JAWS, NVDA, VoiceOver)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
- Browser accessibility features (e.g., text resizing, high contrast mode)
Recommended browsers:
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Safari (latest version)
- Microsoft Edge (latest version)
Feedback and assistance
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know.
Contact us:
Email: [Email]
Phone: [01234 567890]
Post: [Address]
When contacting us about accessibility, please include:
- The page or feature you’re having difficulty with
- The assistive technology you’re using (if applicable)
- A description of the issue
We aim to respond to all accessibility enquiries within 5 working days.
Alternative formats
If you require information from our website in an alternative format (e.g., large print, audio, braille), please contact us, and we’ll do our best to provide it.
Ongoing improvements
Accessibility is an ongoing commitment. We regularly review and test our website to identify and address accessibility issues.
Our ongoing efforts include:
- Regular accessibility audits and testing
- Staff training on accessibility best practices
- Collaboration with users with disabilities to gather feedback
- Updates to content and design to meet evolving accessibility standards
Enforcement and complaints
If you are not satisfied with our response to your accessibility concerns, you may escalate the matter to the Equality and Human Rights Commission (EHRC):
EHRC Website: www.equalityhumanrights.com
EHRC Helpline: 0808 800 0082
Third-party content
Some content on our website is provided by third parties (e.g., embedded maps, social media feeds, videos). We cannot guarantee the accessibility of third-party content, but we encourage our partners to meet accessibility standards.
If you encounter accessibility issues with third-party content, please let us know, and we’ll work with the provider to address the issue.
Changes to this statement
We may update this Accessibility Statement from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.